Whether we are in a role that requires us to occasionally act as mediator, or simply
trying to reduce the friction within a department, conflict resolution skills facilitate
the process.
Our 6-hour interactive program provides insights, tools and practice, along with lots
of fun!
Topics covered:
Attitude for Resolution
Cost of not Resolving Conflict
Six Steps for Resolving and Minimizing Conflict
The Criticism Filter
Diversity of Values in Communication
An Exercise in Empathy
Phrases to Avoid
Separating Facts from Factoids
Recognizing & Circumventing Resistance
For more on this topic and program customization see:
Collaboration checklist
Guaranteed results!
For more information contact:
Cindy Ventrice
Potential Unlimited Seminars
PO Box 3437
Santa Cruz, CA 95063
831-476-4224
CVentrice@potential-unltd.com
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