Resources

Resources

Make Their Day! Employee Recognition That Works
by Cindy Ventrice.

"This is no ordinary management book. Cindy Ventrice has done her research. She's looked at a variety of companies and interviewed dozens of managers to look beneath the surface. There are many books on employee recognition, but this one is by far the best." Robert Levering, coauthor of Fortune's annual "100 Best Companies to Work for in America."

In researching this book, author Cindy Ventrice asked employees all around the country, in many diverse work environments, "What kind of recognition makes your day?" They told her what really matters to them and what they view as a waste of time and money. The answers are in Make Their Day!

To learn more... www.maketheirday.com

For the Spanish version ¡La renumeracion no es todo! visit: www.empresaactiva.com

The Complex Chinese edition is available in Taiwan through www.morningstar.com.tw

Other Suggested Reading

(The suggested reading links are for more in-depth reviews, and ordering on Amazon.com.)

Management & Leadership:

Vital Friends, Tom Rath, 2006

Explores the relationship between friendship and a strong work environment. Helps to answer the question, "As a manager what am I supposed to do about the fact the my employees have few friends at work?"

First Break All the Rules , Marcus Buckingham & Curt Coffman, 1999

What the world's greatest managers do differently. Based on in-depth interviews by the Gallup Organization of over 80,000 managers in over 400 companies. Also looks at what creates job satisfaction for the most productive employees. A must read for anyone coping with retention issues in their organization.

Love 'Em or Lose 'Em Getting Good People to Stay, Beverly Kaye and Sharon Jordan-Evans, 1999

This best-selling book provides an A through Z approach to positive management. Well worth reading.

Managing to Have Fun, Matt Weinstein, 1997

                        Contains ideas for improving the work environment and improving employee
                        retention. Looks at the importance of recognition and appreciation. A fun
                        book, filled with creative ideas for having fun at work.

Managing Change:

The Dance of Change Peter Senge, et al, 1999

                        A follow-up to The Fifth Discipline. Looks at the challenges of initiating,
                        sustaining and rethinking change. Outlines the processes that have to be in
                        place in order to sustain growth and manage profound changes.
                                                                                        audio version

Business as Unusual: The Handbook for Managing Organizational Change,
Price Pritchett, Ph.D. & Ron Pound, Ph.D., 1988

An inexpensive booklet with good basic information on managing change.

Conflict Resolution:

Getting to Resolution, Stewart Levine, 1998

Tools for resolving conflict, including a 7-step resolution model that includes the attitude of resolution, listening for resolution, and crafting agreement. Also looks at the cost to our organizations when conflict isn't resolved in a timely manner.

Listening to Conflict, Erik J. Van Slyke, 1999

                        Whether you're interested in discovering a better way to handle disputes between
                        employees, or want to improve the way you respond to conflict, the book can
                        help. The author looks at what gets in the way of conflict resolution, and teaches
                        basic resolution skills.

Links to Other Related Sites

ASTD Silicon Valley
American Society for Training & Development, Silicon Valley Chapter

NSA/NC National Speakers Association/Northern California Chapter

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